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Citizen Concerns

The University of the Pacific Department of Public Safety welcomes suggestions and valid complaints about its service or personnel from local citizens. Your constructive comments provide an open channel of communication between Public Safety and the campus community. They help us protect the campus community from possible misconduct, and to provide a basis for a thorough and impartial investigative procedure.

It is the policy of the University of the Pacific Department of Public Safety, and the law, to accept and thoroughly investigate all complaints concerning the conduct of its personnel or operations, and to make available to the public a written description of its complaint procedure in compliance with California Penal Code section 832.5(a)

Please review the Citizen Complaint Advisement prior to registering any complaint.

  • Complaints or suggestions can be made in person in the Public Safety Office in the lower level of the Cowell Wellness Center.
  • Complaints or suggestions may be made by phone at 209.946.2537
  • Complaints can be emailed in writing to the Public Safety Office at the address listed on theWord iconcomplaint form.


Citizen Complaint Advisement

The following advisement is required by State Law:
You have the right to make a complaint against a police officer or non sworn employee for any improper conduct. Californialaw requires this agency to have a procedure to investigate citizens' complaints.You have a right to a written description of this procedure. This agency may find after the investigation, that there is not enough evidence to warrant action on your complaint; even if that is the case, you have the right to make the complaint and have it investigated if you believe an officer has behaved improperly. Citizen complaints and any reports or findings related to complaints must be retained by this agency for at least five years.

Complaint Disposition
Your complaint will be reviewed by the Director and will then be assigned to an investigator(s) for review. After completion of a thorough investigation the findings will be reviewed by the Director.  You will be sent a letter stating the finding of the investigation.